Shipping policy

Shipping Policy

Last Updated: August 31, 2026

At BRIXEL, we work to make sure your order reaches you safely and on time. We currently offer shipping within the United States and to select international destinations.

Order Processing

Orders are typically processed within 1–3 business days.
Orders are not processed or shipped on weekends or major holidays.
Once your order has shipped, you will receive a confirmation email with tracking information.

United States Shipping

Estimated delivery time: 5–10 business days after processing.
Shipping rates are displayed at checkout based on your order and delivery location.
Delivery times are estimates and may vary due to carrier delays, weather, holidays, or other circumstances beyond our control.

International Shipping

We ship to select countries worldwide.

Estimated delivery time: 7–15 business days after processing.
International shipping rates are calculated and displayed at checkout.
Delivery times may vary depending on the destination country and local carrier.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.

Unless duties and taxes are specifically collected at checkout, these charges are generally the customer's responsibility. Customs fees can vary depending on the destination, product classification, value, and country of origin.

BRIXEL is not responsible for delays caused by customs clearance or fees charged by the destination country's customs authority.

Tracking

Once your order has shipped, you will receive a tracking number by email. Please allow up to 48 hours for tracking information to update after shipment.

Address Changes

Please make sure your shipping address is correct before completing your purchase. If you need to change your address, contact us as soon as possible.

Once an order has been shipped, we may not be able to change or redirect the delivery address.

Lost, Delayed or Damaged Packages

If your package appears to be lost, significantly delayed, or arrives damaged, please contact us with your order number and relevant details so we can assist you.

Shipping Restrictions

Some products or destinations may have shipping restrictions due to local laws, carrier limitations, or customs requirements. International shipping availability may therefore vary by country.